Not resolved

Called to find out why we couldn't get any information or satisfaction on a rebate issue. After 4 months of frustration we emailed a cancellation request and stipulated that no further deductions from our bank account was authorized.

Again we were ignored and money was taken out of our account. Upon calling, we were told that if we cancelled we would never get our rebate and we would be charged cancellation fees a parts for a recent dryer repair.

We were also told that we had to talk to Sears about the rebate. They were conveniently Sears Home Warranty when it worked and not Sears when it didn't suit their purposes.

Product or Service Mentioned: Cross Country Home Services Warranty.

Reason of review: Poor customer service.

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