Cross Country Home Services
Reviews and Complaints
Not good very poor costumer service
THIS IS A SCAM DON'T BUY SEAR HOME WARRANTY SERVICE
- Items never fixed
- Service scheduling
- Agents do not actively listen
Preferred solution: Deliver product or service ordered
Poor service & run around
Preferred solution: Deliver product or service ordered
0 rating if I could...
On Friday, September 7, 2018, my review for CCHS was as follows:
1 star rating…
If I could give a 0 rating, I would! Totally dissatisfied with CCHS. We have had the program for close to 5 years and have (sadly) recommended this company to family, friends and neighbors.
Our AC unit is 23 years old and unfortunately went completely out on Tuesday, 9/4. Patiently waited for a service rep to come out when in NJ the temps reached 90 degrees. Knowing an ac tech as a friend, we had them come over to assess the issue and said the unit was so old that it needed to be replaced.
Our neighbor (who we recommended to CCHS, again, sadly) last year had an ac unit go out and it took over 2 months to rectify the situation. All CCHS wanted to do was “band aid” the unit until finally they had no choice but to replace it. Really??!!
This morning, the service tech informed us what the steps would be in trying to “fix” the ac.
WE ARE DONE WITH CCHS!
Putting band aids on a 23 year old unit is not acceptable!
The only individual who I have dealt with in the past and tried to help me with another issue and I believe is no longer with them (I wonder why) was Demetrius Fowles.
CCHS is quick to sell their program but try and get a “quick” resolution to your issue – *** will freeze over first!
I am sorry we joined the program.
So at our expense, we are replacing the ac unit and will
NEVER EVER RECOMMEND CCHS TO ANYONE!
Marianne Rego
I received the following response from Angela Clayton (CCHS): (Talk about a “form letter” response)
Marianne – Thank you for taking the time to provide feedback. I would like to have a member of my team review your claim to ensure you are receiving the full benefit of your warranty agreement.
A member of my team will reach out to you directly once a thorough review has been complete.
Sincerely, Angela
On 9/10/18 at 9:23 pm, I received the following email from Calvin Ford, Case Manager (another “form letter” response)
Mr. Rego (note Mr. when I signed my name on the review as “Marianne” Rego)
Your most recent claim has been escalated for my review. Our records indicate the claim was assigned to Temprite. I wanted to make sure an appointment was made to diagnose your air conditioner system. Feel free to give me a call if you have any questions or concerns.
Sincerely,
Calvin Ford
Case Manager
High Priority Claims
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WHAT A JOKE – MY REPONSE TO HIM DATED 9/11 AT 6:27 AM WAS AS FOLLOWS:
Didn’t you see my review??!! If you did, you would not have sent the email you sent!
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BOTTOM LINE – STAY AWAY FROM CCHS!
RUN don't WALK away from these people
- Being placated
- Slow response by country
- Poor customer service
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Verified Reviewer | Apex, North CarolinaNO AC in SUMMER
- Missing management and poor decison making
Preferred solution: Full refund
Rude and uncooperative
Called to find out why we couldn't get any information or satisfaction on a rebate issue. After 4 months of frustration we emailed a cancellation request and stipulated that no further deductions from our bank account was authorized.
Again we were ignored and money was taken out of our account. Upon calling, we were told that if we cancelled we would never get our rebate and we would be charged cancellation fees a parts for a recent dryer repair.
We were also told that we had to talk to Sears about the rebate. They were conveniently Sears Home Warranty when it worked and not Sears when it didn't suit their purposes.
DO NOT BUY SEARS HOME WARRANTY THIS IS A SCAM DO NOT BUY
Unpaid service provider
Terrible experience
- Paying for a warranty for 10 years cannot get washer replaced
- Paying for a warranty yet living without working appliances
Preferred solution: Deliver product or service ordered
NO REFRIDGERATOR FOR A WHOLE MONTH
Preferred solution: Full refund
Logic 101
HORRIBLE Company
Customer since 2012, now my refrigerator has been out for 6 days. Absolutely no help from customer service.
Hold times are unacceptable, the representatives have no authority to do anything except repeat what they see on the computer. Have held as long as 30 minutes for a supervisor which of course never happens. Don't waste your time asking for a call back because you will not get one. Thankfully, I only have 2 more months until my contract is up.
I will not be renewing.
I have actually sent an email to erelations@***.com, which seems to be their pat answer on these complaints, but they have not responded to me either. Not at all surprised. I am being told they do not have any contracted service providers within my area. I live 15 minutes outside the largest city in my State.
There is obviously a reason for this. The service companies have the same issues I have with them.
- Being placated
- Agents do not actively listen
- No customer service person can make a decision to assist you
Preferred solution: Let the company propose a solution
TERRIBLE!
Preferred solution: JUST FIX IT UNDER THE WARRANTY WITH NO FEES TO ME! AND SOON!
Cannot get help handing a claim
My AC stopped working almost two weeks ago. I submitted a claim on line and they put me in touch with a repair provider who was not qualified to repair my type of water-source heat pump.
I recommended they send the job to a well qualified firm who had done work for me earlier and they agreed to this and I was able to get a service call done the next day. The Service company came and diagnosed the problem but did not know how to get that information to CCHS. Since that day I have spent hours on the phone trying to get CCHS to contact the service provider so we can proceed with a repair! I have made at least 8-10 calls and spoken with as many reps who all promise they will contact the service company but they never do it!
I called again early this morning and asked to speak to their manager of customer service but the rep with whom I spoke said they are all busy BUT I will have a supervisor call you back. I said ok knowing full I would NOT get a call back and sure enough no call from CCHS. I thought Comcast had the worlds worst customer service but CCHS has eclipsed them. It is almost as if they train their people to just try to placate customers so they’ll hang up and the rep can move to the next call having done nothing but waste your time!
I don’t give up so easy and am trying to locate the contact information for their CEO to see if he or she can get anything done. If I get no satisfaction that way I will be contacting my State Insurance Commissioner to see if they can help.
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Shouldn’t you take care of your mother? Seems as though nobody wants to buy a refrigerator.
Ditch the home warranty idea and go with the appliance dealer or department with the fastest delivery. Life is too short and for your elderly mother it seems like neglect on your part that you won’t see that she has what she needs. Then take a cashout from CCHS, which will only be a portion of what the new appliance will cost. Of course, there are used ones available or someone can donate one from their garage.
It’s best to keep a backup fridge in the garage somewhere in your family to help care for those family members with emergencies. Always have space heaters, a window AC unit, and a backup plan of who to call and where to go when you need help.
And an emergency fund to get through things much quicker. That’s called personal responsibility and helping out your parents.
Wow pretty harsh to accuse us of neglecting our mother. The fridge is only 5 years old & they have told her time & time again that they would replace it.
Why when you pay someone for a service should they not honor that? How dare you try to tell us what we should have & have not done. You don't know us & don't know what's been done behind the scenes etc. Not that I owe you an explanation but my Mother was a very proud woman & would not come to live to with any of us even during an emergency.
Before you start spouting off about us neglecting her (far from it btw) you should always know the background which sometimes is too long or personal to post.
Anyway she passed away in January so no one has to worry about owning up to this debacle. The whole thing is still a disgrace & they should not be allowed operate the business anymore.
Sorry about your loss. Currently helping several elderly family members to stay in their own home.
We have recently picked up a new fridge for one of them to add a second one to their household, primarily so they don’t have to walk so far, but also because the main one is struggling, and they already had a non-working fridge in the garage. Home warranties are absolutely worthless under any circumstance, but in an an emergency, they are downright counterproductive. Refrigerators cannot be repaired. Most appliances in general cannot be properly repaired.
But the cheap disposable ones and always be ready with a backup plan. A home warranty is not even a good backup plan, let alone a primary plan. All of them operate under the same M.O. of delays and denials.
Would not wish a home warranty on worst enemy, but people line up to buy this crap, even switching companies, thinking one is better than another. The contractors are just doing what they are paid to do, which is absolutely nothing. It’s a horrible business model. If warranty companies were actually paying money out, wouldn’t every repairman want to be signed up to work for them?
Yet they have so few contractors and offer no choice of contractor. There is a reason they only have 1 of each trade they want to use in each city. Whoever passes the buck the best gets all the service calls. Lowest price wins.
They are given a target spending amount, averaged per call, and monthly reports are given to track average cost per call.
For appliance repair, the targeted amount is not enough to make it worth coming to the home. On most calls, the contractor loses money.