Cross Country Home Services - Still waiting on refund!! Called today and got no where!
I was passed to several people, three times, and then my call was dropped!!! I just quit! You said you would refund my money. Where is it????? Bonnie Neal
I didn't like
- Slow response time
- Being interrupted or cut off
- Refund not received
We submitted a claim on May 21, 2018 for a covered service. We received an email that it would be processed in four weeks. It is now July 15 and nothing has happened. When I contacted Customer Service yesterday they could tell me nothing. Would have a Case Management...Read more
the worst company I have ever dealt with. I am in Customer Service Mgmt for 30 years and would have lost my job or other peoples jobs if I handled customers the way they do. bought this policy thru Sears - and they are the ones that need to be held responsible as they...Read more
Cross Country Home Services - This company is HMS National
Just an FYI, I am having issues with HMS National home warranty and just found out it is the same company as cross country... I called back the number I was called from and was surprised to hear that I had reached cross country, at first I thought I dialed wrong but then it directs me to file a claim online at hms.... hmmmmm very sneaky!
Customer since 2012, now my refrigerator has been out for 6 days. Absolutely no help from customer service. Hold times are unacceptable, the representatives have no authority to do anything except repeat what they see on the computer. Have held as long as 30 minutes...Read more
I didn't like
- No customer service person can make a decision to assist you
- Being placated
- Agents do not actively listen
I had cross country home services. The operative word is had. I cancelled with them when they refused to replace my air conditioning system. I had to replace it my self at a cost of $3500.00. I had to sue them to get my money. The house is my rental property and has...Read more
Having the same issue with my AC for the last 3 years. And all this company does is put a patch on it and still my AC leaks put in a claim last week and the contractor that came out as still not submitted their paperwork almost a full week later when I try to call the...Read more
Called for a covered repair. 47 minutes on hold. Finally given a claim number and company to call. Did that and they are no longer affiliated. 6 call backs, 6 times asked to call me if disconnected. 6 disconnections not one call back! It was a medical emergency due to...Read more
My AC stopped working almost two weeks ago. I submitted a claim on line and they put me in touch with a repair provider who was not qualified to repair my type of water-source heat pump. I recommended they send the job to a well qualified firm who had done work for me...Read more
I have had patch work done on my HVAC that 10 year plus over and I was always asking why want the company replace the unit instead of putting in new parts. The service provider states that until the home warranty company can't find the part they want replace it. This...Read more
I didn't like
- Take it or leave it resolutions
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