filters
State:
Show
City:
Show
Product:
Show
The Sears Home Warranty/Cross Country/A & E, etc., etc. is more awful than I would ever think. A service repairman suggested I purchase it. Boy, was I stupid - would love to meet this person again! I never ever would think a warranty repair service that I pay 49$ a...
Read more
Company wrote 0 private or public responses to the review from Dec 13.
#1423197
Reply to reviews
Show

Cross Country Home Services - Responses to reviews by "anonymous"

Are you a Cross Country employee? If so, which in purely my opinion it sounds true, trying to turn legitimate complaints and reviews against a person is a very snarky practice.
Company wrote 0 public responses to the review from Dec 05.
#1416167
Reply to reviews
I own a Thermadore Microwave/Warming Drawer/Oven It is a built in unit all one Complete unit. In the wall cabinet. Well the microwave went out and they cannot find the part to repair it. So they are offering me 200.00 dollars or a GE Microwave as a replacement. Why...
Read more
Company wrote 0 private or public responses to the review from Dec 04.
1.0
I didn't like
  • Missing management and poor decison making
  • Slow response by country
  • Being placated
#1415435
Reply to reviews
In May I called in a service order for my furnace, a service tech was dispatched, I paid my deductible $100.00, and was told parts had to be replaced and were being ordered. Service tech told me that as soon as the parts arrive he would go out and install parts. In...
Read more
Company wrote 0 private or public responses to the review from Dec 03.
1.6
I didn't like
  • Slow response by cross country
  • Supervisors attention
#1413790
Reply to reviews
Called to find out why we couldn't get any information or satisfaction on a rebate issue. After 4 months of frustration we emailed a cancellation request and stipulated that no further deductions from our bank account was authorized. Again we were ignored and money was...
Read more
Company wrote 0 public responses to the review from Nov 30.
#1411308
Reply to reviews
Show

Cross Country Home Services - Unpaid service provider

Run as far away from this company as you can - they dont pay their service providers - i am forced to put leins on customers houses due the 30 invoices they havent paid me for .
Company wrote 0 public responses to the review from Nov 06.
#1394961
Reply to reviews
This warranty company is totally unprofessional and a disgrace. My 79 year old mother has not had a refrigerator since 9/17/18. She has been living out of a cooler, has lost so much food, & can't even get a cold drink because she has no ice!! She is partially disabled...
Read more
Company wrote 0 private or public responses to the review from Nov 05.
Anonymous
Anonymous

Shouldn’t you take care of your mother? Seems as though nobody wants to buy a refrigerator. Ditch the home warranty idea and go with the appliance dealer or department with th...

#1394384
Reply to reviews
My home warranty was Total Protect now it is Cross Country. I have been in *** with Cross Country and Sears since end of August. My dishwasher and clothes washer are still not FIXED!!!!! The deductibles keep going up and the service totally unacceptable!!! It has been...
Read more
Company wrote 0 private or public responses to the review from Oct 10.
Anonymous
Anonymous

Wouldn’t it be better to save your premiums and deductibles, and hire your own repair service? What you’re going through sounds really stressful, and it hardly seems worth it....

1.1
I didn't like
  • Slow response by country
  • Poor customer service
  • Being placated
#1378077
Reply to reviews
I purchased a Sears home warranty service in April of this year for $49.99 a month. My refrigerator just broke a week ago so I called the number given to me and Sears indicated that they brokered my warranty to another company with is Cross Country Home Services which...
Read more
Company wrote 0 private or public responses to the review from Oct 03.
1.0
I didn't like
  • This is a scam
  • Agents do not actively listen
  • Items never fixed
#1372379
Reply to reviews

Contact Cross Country Home Services

Mailing Address:
Cross Country Home Services
1625 NW 136th Ave #200
City of Sunrise, Florida 33323
United States
Phone:
(800) 778-8000
More
Sears sells their warranty to Cross Country Home Service and this is a SCAM. I have used Sears repair service for the last 15 years and they send A&E Factory service to repair the appliances. Cross Country Home uses A & E Factory but says they have no technician in our...
Read more
Company wrote 0 private or public responses to the review from Oct 03.
#1372048
Reply to reviews