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Repair not completed for months. Initially told by Sears that parts were not in and they could not do follow-up appointment. They said they would call back when parts were in. Months later (all the time not being able to cook on my stove) I called up to figure out what...
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1.0
I liked
  • Repairman that was sent to my house
I didn't like
  • Poor customer service
  • Items never fixed
  • Companies sears and warranty company dont communicate
#1240659
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the time frame for service, monetary attitude of care to the contract - take it or leave it ... the subcontract service provider being told one thing, but do something different then the statutory agreement/contract with them. for the consumer service contract that...
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Anonymous
m.d. mad

I'm going through a bad situation right now with one of cchw companies, system protect. they have assigned a vendor Air doctor from a city newly 2 hours away from where I live...

erelationsHMS
erelationsHMS

We are sorry to hear that your warranty experience was not what you expected. We will be glad to take another look to ensure you received the full benefit your warranty has to...

#1216819
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filed claim Jan 26, 2017. My refrigerator messed up. Food is freezing. they sent repairman out on Feb 02 who said it could not be fixed and would advise them it needed to be replaced. Heard nothing from Cross Country until I called them on Feb 25th !!! They setup for...
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Anonymous
anne22747

Was considering a work from home job with them, checking reviews to see what kind of reputation they have.

erelationsHMS
erelationsHMS

It sounds like your experience hasn't went as expected, and we sincerely apologize. We'd like to look into your claim further and get it back on track. Please send us an email...

1.0
#1208891
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The claim began on Dec 6, 2017 for a LG front load washer repair. Claim finally resolved today March 7, 2018! This has to be the *** poorest company for communications, following up, ensuring customer satisfaction, and timely resolution of any company in the nation!...
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erelationsHMS
erelationsHMS

I agree, this level of service is unacceptable and I completely understand your frustration. We aim to provide quick and efficient service, and it is clear we did not reach ou...

1.0
#1205802
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repaThe gas pack for my heat went out and I originally contacted an area HVAC repair company who diagnosed a faulty heat exchange and inducer assembly and where ready to complete the repair on the same same day on February 16th. However I remembered the I recently had...
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erelationsHMS
erelationsHMS

I'm sorry to hear that your experience was not what you expected. As with all warranties, coverage is detailed in the Agreement. Our team would be glad to speak with you regar...

1.2
I didn't like
  • Poor customer service
  • Warranty should hear the customer out see listen to their side
  • No customer service person can make a decision to assist you
#1199292
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Technician originally came out representing Sears Home Warranty on 1-19-18. Dishwasher labeled too expensive too repair. Range Hood brand not serviced. Clothes Washer needs to have parts ordered. Cross Country Home Services will call with information. What makes Cross...
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Anonymous
Anonymous

An additional month has gone by with still no results. Cross Country Home Services continues to send the same\only service provider hoping for a different outcome three more t...

1.1
I didn't like
  • Agents do not actively listen
  • Its been almost a month and still waiting for a resolution
#1186137
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Cross Country Home Services - Pissed Installer

Customer or company couldn’t find a installer. I was called by the customer 2 days before thanksgiving and agreed to install it 21/2 months later after paying my Help still haven’t been paid and can’t talk to a real person about the Problem
#1177703
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I received a payment from this company for likely a home warranty repair. However, it's in an odd amount (so they are likely only paying partial labor) They left no invoice number or client name on the check so I don't know who to credit the account for. I called the...
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1.0
I didn't like
  • Being interrupted or cut off
#1176617
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Cross Country Home Services - Refrigerator

I have been without my refrigerator since before Christmas. Company has not had it serviced yet.A month has passed. No one call and i can't afford to rent or buy one, that's why i got home warranty. Please help.
#1175373
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Contact Cross Country Home Services

Mailing Address:
Cross Country Home Services
1625 NW 136th Ave #200
City of Sunrise, Florida 33323
United States
Phone:
(800) 778-8000
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Cross Country Home Services - Cross Country Home Warranty
I called in December last year to get my dishwasher repaired. I was told the control panel was the problem. It took two weeks and calling to follow up with customer service and the contractor to get it replaced. Once they replaced it, then it was the main pump that was...
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1.0
I didn't like
  • Horrible company rip off
#1174665
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