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They are the worst company everrrrrr. They pass you along like their getting you info to only end up with the same person. they hung up on me twice when I demanded that they send a repair person asap waiting a month is totally unexceptable to have to wait for your...
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Anonymous
Anonymous

They don’t promise to be expedient, do they? That is an expectation on your part, but where in the contract did they promise to give you a timeframe to your liking? You need t...

#1354634
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On Friday, September 7, 2018, my review for CCHS was as follows: 1 star rating… If I could give a 0 rating, I would! Totally dissatisfied with CCHS. We have had the program for close to 5 years and have (sadly) recommended this company to family, friends and neighbors....
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Anonymous
Anonymous

Home warranty companies are not there to replace your ac unit. They are designed to get it running, no matter inefficiently or unreliably. None of their repairs are going to b...

#1352445
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What’s an insurance company have to do with appliance warranties? Maybe the consumer should pay $1.00 a month for this warranty instead of $49.99 a month and the consumer would not feel so bad if Sears / Cross Country Home Services Inc. didn’t live up to their warranty...
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#1352281
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Sears Home Warranty /Cross Country Home Services. Is the worse plan you could own. Paid this plan at $50.00 a month. My JENN-AIR wall/oven combo needed service from sparking fire. The SEARS repairmen came out taken a look at the appliance ("I mean a look only") and...
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Anonymous
Anonymous

If you have premium appliances, why would you use a home warranty? That is a contradiction. Seems like you would have a bigger repair budget than an insurance company, and use...

#1351799
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I have been paying for 15 years this so when the time comes I shouldn't have any trouble. Now, my AC is down and it's been almost 3 weeks waiting for them to do a research to get a part that is all over the internet not clear answer by customer service, only excuses...
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Anonymous
Anonymous

Have you considered taking a cash out from the warranty company on what the repair would cost them? Keep in mind, you would have to pay an outside service company up front, an...

#1346797
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Realtors and home sellers LOVE adding a home warranty policy because it helps to close the sale. The seller obviously doesn’t want to replace all the appliances right before selling (and old appliances and other household issues might be the reason they are selling in...
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#1327149
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I called Total Protect(a partner of cross country) on june 21 , 2018 for repair service of my clothes washer. Total Protect first sent out Sears to repair my washer. Sears would not work on the washer because technician could not find model and serial number. The...
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Anonymous
Anonymous

What possesses people to go without a washer, refrigerator, air conditioning, etc. for 5 1/2 weeks? Chalk it up to a lesson learned, and don’t waste any more money on home war...

2.1
I didn't like
  • Paying for a warranty for 10 years cannot get washer replaced
  • Paying for a warranty yet living without working appliances
#1315919
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July 11th Sears service tech came out to repair AC. Said it is not reparable. He spoke to his supervisor who authorized a replacement AC unit and all parts. Tech said to wait until Monday to contact warranty company if we do not hear back from them. Called on July...
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Anonymous
Am right

As you know, a system replacement is $6000 and up. Did you know that a contractor who recommends a system replacement will soon be off the CCHS service provider list? That is,...

Anonymous
Anonymous

Please update as to how it turns out.

1.0
#1311098
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I was passed to several people, three times, and then my call was dropped!!! I just quit! You said you would refund my money. Where is it????? Bonnie Neal
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Anonymous
Dibokletas1

I submitted an air conditioner claim on 07/16/2018 today is the 22nd and no response I had to hire my own plumber because my unit backed the water back and flooded my hall and...

I didn't like
  • Slow response time
  • Being interrupted or cut off
  • Refund not received
#1305542
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Contact Cross Country Home Services

Mailing Address:
Cross Country Home Services
1625 NW 136th Ave #200
City of Sunrise, Florida 33323
United States
Phone:
(800) 778-8000
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We submitted a claim on May 21, 2018 for a covered service. We received an email that it would be processed in four weeks. It is now July 15 and nothing has happened. When I contacted Customer Service yesterday they could tell me nothing. Would have a Case Management...
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#1304275
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