Cross Country Home Services - Problem with the ac
i called almost a month ago have my ac not cooling.I enrolled in the plan through TXU energy,after 5 days recd the call that ac tech will come and check my ac.i live in houston and service guy was coming from dallas,any way got call from the ac company they contract PML AC INC that I have to pay $1500 out of pocket to replace the evaporator coil.My unit is TRANE and they will replace with another brand of coil and had to do modifications i am copying their non covered charge list
NON COVERED COSTโ
NON COVERED COST
PML AIR CONDITIONING (pmlhvac@***.com) Add to contacts 3/28/16 Keep this message at the top of your inbox
To: ALIHOUSTON@***.COM
pmlhvac@***.com
HAUL AWAY;100.00
HANGING KIT-CODE:150.00
MASTIC SEAL-CODE:120.00
ARM FLEX-CODE:120.00
DRAIN LINE MOD:135.00
FLOAT SWITCH-CODE:160.00
DUCT MOD:250.00
DRAIN PAN-CODE:150.00
REC/DIS:100.00
CONDENSER CLEANING:180.00
TTL:1285.00
W/C:1465.00
THANK YOU,
BRITTANY
PML AIR CONDITIONING INC,
TACLA38288E
2714 W. KINGSLEY RD, SUITE E
GARLAND, TX. 75041
PHONE: (469) 808 - ****
FAX: (972) 840 - ****
http://www.pmlairconditioning.com
"REGULATED BY THE TEXAS DEPARTMENT OF LICENSING AND REGULATION, P.O. BOX. 12157, AUSTIN, TEXAS 78711, 1-80*-803-****, 512-463-****"
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I ask them why can,t they replace with the same brand coil and was told other brand is cheaper ,but beacuase of that I have to pay $1500 extra.
This companies are rip off.I complaint to the management and TXU but they had done nothing.I was told they will pay me $330 to have this work done by a licensed ac company.These two companies are just trying to rip off customers
Reason of review: Warranty issue.
Monetary Loss: $5000.
Preferred solution: Full refund.
Cross Country Home Services Cons: Lies, Being placated, Slow response time.
Location: Sugar Land, Texas
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RIP OFF SCAM ARTIST. This company is a rip off do not use them.
We apologize this has been your experience, and we would like to take a closer look at what happened so we can help. Please consider emailing your account and contact info to TXUECares@***.com and we'll work hard to assist you right away.