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This warranty company is totally unprofessional and a disgrace. My 79 year old mother has not had a refrigerator since 9/17/18.

She has been living out of a cooler, has lost so much food, & can't even get a cold drink because she has no ice!! She is partially disabled with heart issues & this stress is not helping. They have sent repair people out 7 times with 5 different parts & cannot fix it. She was told on 10/28/18 (FINALLY!!!!) that it was not fixable & the repair company would authorize the replacement.

Well guess what? NOTHING YET!!! As of today, 11/5/18, they told her they were sending yet another repair person to "definitely" deem it not fixable!! The repair company they used is not that great either but that's for another day.

This is absolutely ridiculous & if she does not have a new refrigerator in a week I am reporting you to the Attorney General of the State of PA, the Better Business Bureau, calling all of our local news stations & possibly hiring an attorney. This is bordering on elder abuse & I would not treat an animal as bad as you have treated my mother. You are quick to take the money out of her account each month but when it's time to honor your obligation you are nowhere to be found.

Own up & take the responsibility you are supposed to & replace my mother's refrigerator!!!! Enough is enough of these games.

Product or Service Mentioned: Whirlpool Refrigerator.

Reason of review: Damaged or defective.

Monetary Loss: $1200.

Preferred solution: Deliver product or service ordered.

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Anonymous
#1606374

Shouldn’t you take care of your mother? Seems as though nobody wants to buy a refrigerator.

Ditch the home warranty idea and go with the appliance dealer or department with the fastest delivery. Life is too short and for your elderly mother it seems like neglect on your part that you won’t see that she has what she needs. Then take a cashout from CCHS, which will only be a portion of what the new appliance will cost. Of course, there are used ones available or someone can donate one from their garage.

It’s best to keep a backup fridge in the garage somewhere in your family to help care for those family members with emergencies. Always have space heaters, a window AC unit, and a backup plan of who to call and where to go when you need help.

And an emergency fund to get through things much quicker. That’s called personal responsibility and helping out your parents.

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