Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Service Scheduling
Staff
Warranty
Website
1 comment

My Sears Home Warranty number is 99073846. This is an URGENT matter I am a 79 year old lady that needs her medicine refrigerated.

It is unacceptable to have to wait over 1 month for a repair. This is a major appliance this is a necessity for living. I need someone to help me.

My entire refrigerator and freezer is not working. My first service call was on 12/19, my freezer and ice maker were not working, my service order #SCCLCVQX7Z.

The service technician said I needed a new motor, I waited 1 week for a new motor to arrive, then it took another 2 weeks to get an appointment for installation. On 1/9 the service technician installs the new motor and leaves, since he was going back and forth to his vehicle I had no idea that he even left. My freezer and ice maker are still not working and now the refrigerator part is not working either (entire unit not cooling). I called to reschedule and was given an appointment for another 2 weeks out and I was given a new service order # SCCM1WJ9FT.

Why was i given a new service order and why is it showing on the online account my old claim number closed?

The job was never fixed and now i have my refrigerator part not working either. Also he took my old motor, i want my old motor back.

Reason of review: Warranty issue.

Monetary Loss: $2.

I didn't like: Horrible company rip off.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1629198

Time to buy yourself a new refrigerator, as repairing kitchen appliances is nowadays a questionable venture at best. The lifespan of appliances, even major ones, is so short, that seldom are they worth repairing, unless you have the ability to do it yourself.

Even then, the cost of parts and components have to be weighed against the cost of a new appliance and the risk of an unreliable repaired appliance. You’ve been duped by a home warranty that claims to handle all of these decisions for you. They do handle them, just not in a timely manner, and not without tremendous angst on your part, and not in a manner that has your best interest in mind. Their best interest is all that is taken into account.

The repair company cannot charge you or the home warranty for the parts—basically all they get paid for us the service fee. It costs too much to go get more parts and try again.

Your fridge is unreliable and you need to cut your losses and cut the home warranty loose (cancel that plan) and go get what you need yourself. It stinks but that is the best way to handle your affairs.

You May Also Like