My Sears Home Warranty number is 99073846. This is an URGENT matter I am a 79 year old lady that needs her medicine refrigerated.
It is unacceptable to have to wait over 1 month for a repair. This is a major appliance this is a necessity for living. I need someone to help me.
My entire refrigerator and freezer is not working. My first service call was on 12/19, my freezer and ice maker were not working, my service order #SCCLCVQX7Z.
The service technician said I needed a new motor, I waited 1 week for a new motor to arrive, then it took another 2 weeks to get an appointment for installation. On 1/9 the service technician installs the new motor and leaves, since he was going back and forth to his vehicle I had no idea that he even left. My freezer and ice maker are still not working and now the refrigerator part is not working either (entire unit not cooling). I called to reschedule and was given an appointment for another 2 weeks out and I was given a new service order # SCCM1WJ9FT.
Why was i given a new service order and why is it showing on the online account my old claim number closed?
The job was never fixed and now i have my refrigerator part not working either. Also he took my old motor, i want my old motor back.
Reason of review: Warranty issue.
Monetary Loss: $2.
I didn't like: Horrible company rip off.