Product: Cross Country Home Services Homeowners Policy Claim Clear all filters (0 of 8 reviews match)
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I have been paying for 15 years this so when the time comes I shouldn't have any trouble. Now, my AC is down and it's been almost 3 weeks waiting for them to do a research to get a part that is all over the internet not clear answer by customer service, only excuses...
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Anonymous
Anonymous

You don’t get the choice of repair/replacement options when using a home warranty company. It is up to the contractor to turn in a recommendation to the warranty company, not ...

Anonymous
Anonymous

Have you considered taking a cash out from the warranty company on what the repair would cost them? Keep in mind, you would have to pay an outside service company up front, an...

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Cross Country Home Services Homeowners Policy Claim
#1346797
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We submitted a claim on May 21, 2018 for a covered service. We received an email that it would be processed in four weeks. It is now July 15 and nothing has happened. When I contacted Customer Service yesterday they could tell me nothing. Would have a Case Management...
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Cross Country Home Services Homeowners Policy Claim
#1304275
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I called it an got Cross Country HOme Services. I explained my situation to the person there who seemed disinterested in my situation and told me that I needed to call Sears back. Yet I was just told by them to call her! I asked if she could call Sears which she did...
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1.0
Product
Cross Country Home Services Homeowners Policy Claim
I liked
  • Repairman that was sent to my house
I didn't like
  • Being placated
  • Companies sears and warranty company dont communicate
  • Paying for a warranty yet living without working appliances
#1240659
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filed claim Jan 26, 2017. My refrigerator messed up. Food is freezing. they sent repairman out on Feb 02 who said it could not be fixed and would advise them it needed to be replaced. Heard nothing from Cross Country until I called them on Feb 25th !!! They setup for...
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Anonymous
anne22747

Was considering a work from home job with them, checking reviews to see what kind of reputation they have.

erelationsHMS
erelationsHMS

It sounds like your experience hasn't went as expected, and we sincerely apologize. We'd like to look into your claim further and get it back on track. Please send us an email...

1.0
Product
Cross Country Home Services Homeowners Policy Claim
#1208891
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The claim began on Dec 6, 2017 for a LG front load washer repair. Claim finally resolved today March 7, 2018! This has to be the *** poorest company for communications, following up, ensuring customer satisfaction, and timely resolution of any company in the nation!...
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erelationsHMS
erelationsHMS

I agree, this level of service is unacceptable and I completely understand your frustration. We aim to provide quick and efficient service, and it is clear we did not reach ou...

1.0
Product
Cross Country Home Services Homeowners Policy Claim
#1205802
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I received a payment from this company for likely a home warranty repair.However, it's in an odd amount (so they are likely only paying partial labor) They left no invoice number or client name on the check so I don't know who to credit the account for. I called the...
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1.0
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Cross Country Home Services Homeowners Policy Claim
I didn't like
  • Being interrupted or cut off
#1176617
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WORSE SERVICE PLAN IN THE WORLD!I purchased a Sear Home Protection Plan and ended up contacting the Atty General about my denial of coverage from CROSS COUNTRY!! My plan covered ALL plumbing issues...including rust. Tub would not drain and was backed up! Had original...
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Anonymous
Anonymous

Cross country insurance is the worst insurance you could possibly have! You’re better off buying a new appliance versus these clowns!

erelationsHMS
erelationsHMS

Dear Anonymous, I appreciate your feedback and am sorry to hear that your claim experience was not what you expected. As with all warranties, coverage is detailed in the Agre...

1.1
Product
Cross Country Home Services Homeowners Policy Claim
I liked
  • Over the phone customer service and supervisor attention
I didn't like
  • Claim denied for fabricated reason
#1168135
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Cross Country Home Services - Cross country home warranty SCAM
I've been with them for years and not sure what happened to this company but they are only here to rob you.This year my deductable was increased to $125.00 on top of the$50.00 I'm paying each month. My washer broke over a week ago. I called to place the claim, was on...
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1.0
Product
Cross Country Home Services Homeowners Policy Claim
#1132403
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