Product: Cross Country Home Services Home Warranty Clear all filters (0 of 11 reviews match)
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Sears Home Warranty /Cross Country Home Services. Is the worse plan you could own. Paid this plan at $50.00 a month. My JENN-AIR wall/oven combo needed service from sparking fire. The SEARS repairmen came out taken a look at the appliance ("I mean a look only") and...
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Anonymous
Anonymous

If you have premium appliances, why would you use a home warranty? That is a contradiction. Seems like you would have a bigger repair budget than an insurance company, and use...

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Cross Country Home Services Home Warranty
#1351799
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Instruced to send to BBB and state's district attorney office to be in force. after two years of service i have cancelled the Home Warranty service with cross country home service Inc. home sure Companies -SEARS they did not met the needs of the home service agreement...
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Anonymous
m.d. mad

I'm going through a bad situation right now with one of cchw companies, system protect. they have assigned a vendor Air doctor from a city newly 2 hours away from where I live...

erelationsHMS
erelationsHMS

We are sorry to hear that your warranty experience was not what you expected. We will be glad to take another look to ensure you received the full benefit your warranty has to...

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Cross Country Home Services Home Warranty
#1216819
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Policy came with new home and it is worthless. I had a washing machine overflow due to bad valve, it was covered under home warranty, they could not make it out until 30 days later, I needed to call someone else to come out because I could not wait 30 days or more for...
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erelationsHMS
erelationsHMS

Dear Anonymous, I appreciate your feedback and I am sorry to hear that your claim experience was not what you expected. This is definitely not the level of service we aim to p...

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Cross Country Home Services Home Warranty
#1169388
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So they find me another company 60 miles away from my home to do the repair. I tried calling this company and no on answered the phone and there was no way to leave a message. Days on end like that calling into that company. Finally he answers one time and say he'll...
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1.0
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Cross Country Home Services Home Warranty
#1137878
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If they have no service providers in our area, why weren't we notified? A home warranty plan isn't very useful if you have to pay the cost upfront, is it? I feel CCHS has been charging us for services they knowingly could not provide to us. I know they worked with...
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Anonymous
Anonymous

You are better off that they didn’t get ahold of your furnace. You would not have been happy with what they proposed if they had sent someone. Take it from a former contractor...

1.2
Product
Cross Country Home Services Home Warranty
#1137276
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I have been without a wall oven since July.Technician replaced same part twice still did not work. Finally, Cross Country decided to order new wall oven. Took several weeks to arrange this; I kept calling and calling. Every person I spoke with told me something...
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1.0
Product
Cross Country Home Services Home Warranty
I didn't like
  • Slow response by country
  • Take it or leave it resolutions
#1135837
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I had a policy with Cross Country Home Services for a long time. I had several emergencies and they never answered the phone. The last one was about two months ago when my washing machine was broken. I had to pay $300 for that arrangement, because they never answered....
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1.0
Product
Cross Country Home Services Home Warranty
I didn't like
  • Slow response time
  • Slow response by cross country
#1129232
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We have paid Cross Country more than 4600.00 in the time we've had the contract.We have ongoing problems with our heating/cooling system which Cross Country fails to address completely. They send out technicians, we pay our deductible and the technicians apply...
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2.2
Product
Cross Country Home Services Home Warranty
I didn't like
  • Coverage is misleading
#1045752
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WAS GIVEN MANY CONTRACTORS TO SERVICE MY DISHWASHER NONE WOULD SERVICE MY AREA.I MADE 3 TO 4 ATTEMPTS WITH CROSS COUNTRY. THEY SET ME UP WITH A CONTRACTOR TEXAS EXPRESS APPLIANCE ... HORRABLE. HE NEVER REMOVED NOTHING FROM THE DISHWASHER AND COULD NOT UNDERSTAND HIM....
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2.0
Product
Cross Country Home Services Home Warranty
I liked
  • Customer service is great
  • Very busy very busy
I didn't like
  • Very busy and takes to long to get back with customer
  • Warranty should hear the customer out see listen to their side
#1001032
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This is a company that you should avoid using if possible. I would not recommend this company in the future to anyone. This experience has turned me away from home warranty companies in general. If you have an option, get another company to provide you with home...
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Product
Cross Country Home Services Home Warranty
#993287
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