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I called into cross country for a heater issue on October 17th 2017. I had to call as the website they offered on which to place claims was not working. When I called in I was given a "service order number" and the name of the person to call to set up the appointment....
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1.0
#1137878
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We have been a customer since 2008. In that time we have only needed to use the service twice, the last time being in 2015. On both occasions, CCHS sent a local service provider based in our town. Recently, we filed a claim for our furnace, which was not working...
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1.2
#1137276
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I have been without a wall oven since July. Technician replaced same part twice still did not work. Finally, Cross Country decided to order new wall oven. Took several weeks to arrange this; I kept calling and calling. Every person I spoke with told me something...
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1.0
I didn't like
  • Slow response by country
  • Take it or leave it resolutions
#1135837
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Cross Country Home Services - Horrible!!!!

Cross Country Home Services
#1130581
1.0
Details
I have been with this company for 17 years, now the service is absolutely incredibly horrible! I was on hold for 2 hours!! No resolution!!!!!!
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Cross Country Home Services - Horrible customer service for actual replacement

Cross Country Home Services
#1128873
1.1
Details
On 11/6/17 I was told I needed a new water heater. Customer service says it takes 24-48 hours for research to determine cost benefit. It is now 4 days later and still no resolution. It has now been a week with no hot water. Not to mention how long it takes to get through to customer service (45-55 minutes each time). You’re better off to set aside money each month for emergencies vice paying them
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Cross Country Home Services - Place claim.no technicians. On hold no one answers phone

Cross Country Home Services
#1125872
1.0
Details
I put claims in and no one calls you back. If they do..they take info.and still no technicians sent out. Then they tell me to.find a tech but he's not on the vendor list. Its a joke. The most expensive co pay of all companies. They go under various names. Total home protect is cross country home services. BBB should investigate.
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Cross Country Home Services - That's funny

Cross Country Home Services
#1102949
1.2
Details
The worst company I've ever delt with.... hands down. Do not get involved with cross country home services
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Cross Country Home Services - Cross country home warranty SCAM
I've been with them for years and not sure what happened to this company but they are only here to rob you. This year my deductable was increased to $125.00 on top of the$50.00 I'm paying each month. My washer broke over a week ago. I called to place the claim, was on...
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1.0
#1132403
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I had a policy with Cross Country Home Services for a long time. I had several emergencies and they never answered the phone. The last one was about two months ago when my washing machine was broken. I had to pay $300 for that arrangement, because they never answered....
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1.0
I didn't like
  • Slow response by cross country
  • Slow response time
#1129232
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I originally called 4/4/17 and signed up, paid my fee. Service was scheduled for 4/12/17. Technician called 4/12/17 saying he could not make it. Asked us to send picture of the make and model of refrigerator. Paid $80.00 for him to purchase replacement parts and...
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Anonymous
Anonymous

Same thing. Terrible company

1.5
#1110937
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The customer service people are very professional, the biggest problem I am having With Cross Country is the people they hire to do the work are not qualified to do the work. I have been waiting over two weeks to get my problem resolved. I have been without AC in my...
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2.2
I liked
  • Over the phone customer service and supervisor attention
I didn't like
  • Its been over two weeks and im still waiting for a resolution
#1075067
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Save yourself time, money and headaches by not doing business with these scam artist. Rude people answer the phone and they come up with everyway possible to not pay out a claim. My warranty states " We will cover 1 system with the maximum of 1 ton capacity. " Just not...
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#1066418
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TXU Energy/Cross Country MyHome Protection Ultra: This has been my personal experience with dealing with Cross Country Home Services. I live in the city of Mansfield, TX. I have been trying to process a claim for over four weeks. My wife and I get passed around from...
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1.0
I didn't like
  • Fraudulent they refused to repair my ac
  • Claim denied for fabricated reason
  • Very poor service and contract fraud
#1064882
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Contact Cross Country Home Services

Mailing Address:
Cross Country Home Services
1625 NW 136th Ave #200
City of Sunrise , Florida 33323
Phone:
(800) 778-8000
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Paid Premium plan for more than 12 years with only three claims. Call for a washing machine repair 5/23 which was then contracted with Sears. Took 2 days off from work for two different service calls. Parts came but were wrong. Called requesting replacement of washing...
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1.4
#1057102
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