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I originally called 4/4/17 and signed up, paid my fee. Service was scheduled for 4/12/17. Technician called 4/12/17 saying he could not make it. Asked us to send picture of the make and model of refrigerator. Paid $80.00 for him to purchase replacement parts and...
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1.5
#1110937
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The customer service people are very professional, the biggest problem I am having With Cross Country is the people they hire to do the work are not qualified to do the work. I have been waiting over two weeks to get my problem resolved. I have been without AC in my...
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2.2
I liked
  • Over the phone customer service and supervisor attention
I didn't like
  • Its been over two weeks and im still waiting for a resolution
#1075067
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Save yourself time, money and headaches by not doing business with these scam artist. Rude people answer the phone and they come up with everyway possible to not pay out a claim. My warranty states " We will cover 1 system with the maximum of 1 ton capacity. " Just not...
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#1066418
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Cross Country Home Services - That's funny

Cross Country Home Services
#1102949
1.2
Details
The worst company I've ever delt with.... hands down. Do not get involved with cross country home services
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Cross Country Home Services Water Heater Warranty Review

Cross Country Home Services
#984368
1.0
Details
Waited 10 days during the holidays for hot water heater replacement. Only to find out that it was going to be 649$ in extra fees. When i purchased this service plan, i was told the only out of pocket fees would be the deductible. I cancelled my policy and called Lowe's. Screw these people!
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Cross Country Home Services Home Warranty Review

Cross Country Home Services
#940361
1.6
Details
Cross country is the worst company to deal with i would advise everyone to never ever deal with this company.
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Short Review on June 30, 2016

Cross Country Home Services
#874562
1.0
Details
Marco Robayo PML Air Conditioning, INC. TACLA38288E BEWARE SCAM ARTIST And Cross Country Home Warranty Service Do Not Use!
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TXU Energy/Cross Country MyHome Protection Ultra: This has been my personal experience with dealing with Cross Country Home Services. I live in the city of Mansfield, TX. I have been trying to process a claim for over four weeks. My wife and I get passed around from...
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1.0
I didn't like
  • Claim denied for fabricated reason
  • Fraudulent they refused to repair my ac
  • Very poor service and contract fraud
#1064882
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Paid Premium plan for more than 12 years with only three claims. Call for a washing machine repair 5/23 which was then contracted with Sears. Took 2 days off from work for two different service calls. Parts came but were wrong. Called requesting replacement of washing...
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1.4
#1057102
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We have paid Cross Country more than 4600.00 in the time we've had the contract. We have ongoing problems with our heating/cooling system which Cross Country fails to address completely. They send out technicians, we pay our deductible and the technicians apply...
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2.2
I didn't like
  • Coverage is misleading
#1045752
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I wish I could give Cross Country Home Services zero stars. I take that back. I wish I could give them negative stars. Our AC went out earlier this month and they sent someone out from Arrow. Arrow told us the compressor was bad. We paid our fee and they replaced it...
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2.0
#1036661
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WAS GIVEN MANY CONTRACTORS TO SERVICE MY DISHWASHER NONE WOULD SERVICE MY AREA. I MADE 3 TO 4 ATTEMPTS WITH CROSS COUNTRY. THEY SET ME UP WITH A CONTRACTOR TEXAS EXPRESS APPLIANCE ... HORRABLE. HE NEVER REMOVED NOTHING FROM THE DISHWASHER AND COULD NOT UNDERSTAND HIM....
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2.0
I liked
  • Customer service is great
  • Very busy very busy
I didn't like
  • Warranty should hear the customer out see listen to their side
  • Very busy and takes to long to get back with customer
#1001032
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I did not enjoy working with this company. The contractors they sent provided poor work, many things were denied and they were slow to deal with. We had to constantly fight over everything. We ended up getting our own contractors to do quality work which took care of...
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#993287
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My air conditioner malfunctioned and leaking. I called these people to get it fixed, explaining it needed to be fixed now. Well, it ended up, no call for seversl days to had it fixed myself, along with the damage because they have absolutely no sense of urgency. Check...
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1.0
#987334
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