Cross Country Home Services
Cross Country Home Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cross Country Home Services has 1.1 star rating based on 78 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Over the phone customer service and supervisor attention, Easy payment process, Repairman that was sent to my house.
Cons: Being placated, Slow response by cross country, Slow response time.Recent recommendations regarding this business are as follows: "DO NOT BUY A WARRANTY WITH CROSS COUNTRY", "I have a close friend that uses American Shield and has many appliances replaced w/o all the issues I've had.", "Get a different Home Warranty Service!", "Hopefully you will have a better experience than we did.", "They said the parts were back ordered dident give me a date said I would just have to wait for the part.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cross Country Home Services has 1.1 star rating based on 78 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Over the phone customer service and supervisor attention, Easy payment process, Repairman that was sent to my house.
Cons: Being placated, Slow response by cross country, Slow response time.Recent recommendations regarding this business are as follows: "DO NOT BUY A WARRANTY WITH CROSS COUNTRY", "I have a close friend that uses American Shield and has many appliances replaced w/o all the issues I've had.", "Get a different Home Warranty Service!", "Hopefully you will have a better experience than we did.", "They said the parts were back ordered dident give me a date said I would just have to wait for the part.".
Most users ask Cross Country Home Services for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Need repair of my stove
User's recommendation: DO NOT BUY A WARRANTY WITH CROSS COUNTRY
Need repair of my stove
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem not solved........
- Repairman that was sent to my house
- Unsure
- Over the phone customer service and supervisor attention
- Horribly customer service
Preferred solution: Deliver product or service ordered
User's recommendation: I have a close friend that uses American Shield and has many appliances replaced w/o all the issues I've had.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mansfield, TexasYOUR SERVICES SUCK!
Within about a week after I posted here, I received an email from Cross Country/Cinch/Sears (whoever the heck they are) offering me a buy-out that was insulting, or a replacement. I accepted the replacement not realizing it was going to be a much lessor model than mine...
If my dryer isn't fixed or replaced within the next 7 days, I will cancel my account with you and go with some other Home Warranty Company that can take care of their customers better. There's no one I can speak with that knows anything, nor to help progress my claim.
User's recommendation: Get a different Home Warranty Service!
Cancellation of Service
After putting up with the poor service, lack of vendors in our area and frankly the outright lies from what CCHS calls customer service, we let our membership lapse. It's not that we shouldn't have cancelled long ago but, after fighting back and forth for a week they stepped up and paid for half of what a new HVAC unit would actually cost when ours crashed.
It was like pulling teeth to get them to do the right thing but doing the right thing is not, repeat not in their mission statement. No matter what they try to convince you of on their website. This last straw was the one that broke the back of an otherwise patient consumer like me. After the new HVAC unit was installed our contract included 2 free maintenance visits a year.
We thought it did anyway. This last time our summer visit was scheduled, and we paid for it ($100) out of our pocket, as CCHS claims they had no one in this area who would work with them from a billing standpoint. In the past we would send the paid invoice to Cheryl, she would send it to payable's and we would get a check. This time, with the change to Cinch they are no longer adopting the same procedure's apparently because they claim we did not get prior approval.
A thing we did not have to do previously. We even went so far as to send them a copy of our last check payment to the service company for the winter service call as proof of prior service. Still, they blew us off for not getting prior approval. So, first we have a warranty policy with virtually no vendors for our area, the few there are refuse to work with Sears/CCHS because they won't pay their bills and they won't reimburse us when we have to pay out of pocket for service on a 6K HVAC unit that they originally wanted to give us $1500 to replace.
Sears, CCHS and now Cinch has a 1 star rating for a reason and it has nothing to do with doing the right thing.
Ironically they pestered us for 2 weeks to re-instate our automatic monthly payment withdrawal, both in emails and phone calls. They have a pissed off ex customer who is leaving a review which should tell you volumes about their customer service.
User's recommendation: Choose wisely and pay attention to their ratings and reviews.
Cancellation of Services
User's recommendation: Hopefully you will have a better experience than we did.
Failed to uphold their end of the contract
First they were Sears but after they went bankrupt their named was changed to CCHS but theit contracts were just as worthless. CCHS must be going bankrupt too as they have changed their name to Cinch.
Great formula. Don't pay on your claims, change your name, don't pay on those claims, change your name again and refuse to pay for those claims. For a company with all 1 star complaints you would think the attorney general would step in but they are allowed to take peoples money and not pay claims. Under CCHS we had a preventive service agreement where maintenance service calls were being reimbursed but now that they are Cinch they refuse to pay back or pay for outstanding claims.
They owe us $100 they refuse to refund, even though we had that agreement before. Bottom line.
It won't be long before Cinch is in trouble and you, the buyer will get screwed too. Stay away, stay very far away from this plan.
- Company itself
Preferred solution: Let the company propose a solution
User's recommendation: Stay away from CCHS, now Cinch or you will regret it.
CCHS has once again changed their name.
Once we asked our bank to stop payment, for the reoccurring monthly payment the calls, emails and phone calls, to re-instate our plan started. We will no longer use Sears/Cinch for our home maintenance plan, mostly due to their complete lack of customer service and consumer care.
What's odd here is the simple fact our plan called for two, biannual service calls which we had been doing since 2016 yet this last summer visit was not reimbursed. Their reasoning for not paying us back this time was we didn't call to get a pre-authorization, even though we had been doing the same thing since 2016. When our 5 ton heat pump went out in 2016 we submitted a work order but the old unit could not be repaired so they offered us $1500 to replace on a 6K unit. After hours and days of fighting with their customer service they finally paid out 3K for a new 6K unit.
It was like moving heaven & earth to get them to honor their contract but they finally did, even going so far as to assign a person to handle our account for all future claims. So, each season we would call the HVAC company, who originally installed the unit to come out and service it. The reason we had to do all of the leg work is frustrating because no one in this area will work with this 1 star rated company as they refuse to pay their bills after service is completed. We would pay the $100 service call out of pocket, send the invoice of service to Cheryl and she would direct payable's to pay us back.
No issues until Cinch bought Sears out and then they claim we had to call for pre-authorization. Of course this was after we had paid the HVAC company, as we always did in the past. Bottom line; we are out our service fee and Cinch is out a customer, who paid with an automatic bank withdraw each and every month. We went with Choice this time.
They are getting good reviews on-line and they have promised they have many vendors in our area who will work with us, to keep our home in tip top shape. A claim Cinch can not make.
- No customer service person can make a decision to assist you
- Slow response by cross country
- Being placated
User's recommendation: Stay clear, stay very clear of buying a plan from CCHS
NO OVEN FOR TWO MONTHS
User's recommendation: They said the parts were back ordered dident give me a date said I would just have to wait for the part.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not purchase
- Thinking i had an actual warranty
- Easy payment process
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Molalla, OregonDO NOT USE THIS COMPANY.
- Nothing good about this company
Preferred solution: Full refund
I was an employee
- Easy payment process
- Hard to get anyone to come out and fix anything after payment
I am disgusted, dismayed and have been dismissed
It's been said, "if it seems to be too good to be true, it usually is". Via
SEARS, I've been a happy and satisfied extended warranty customer for my Craftsman and Kenmore appliance/tools and have been tickled to be covered by such a great outfit as their subcontractors and in house repair staffs.
And then it happened.
A telephone cold call from a "fly by night" company hiding behind the SEARS name, offered a "new" service. A plan that covered my Heating/AC units and Plumbing fixtures. Sounded great. I took them on, having had such good luck with my extended Craftsman and Kenmore warranty coverages, I dismissed the AC company that I've been with for decades.
What a BLUNDER!
What a mistake! I asked for a simple PREVENTIVE CARE service, usually done twice a year, in fall (heaters) and spring (AC). The subcontractor sent to me was so slip-shod, so unprofessional, so rude, so inept, SO DESTRUCTIVE that my heat pump AC/Heat system broke down as soon as their truck drove away down my block.
I called immediately. Turn Around I said to the dispatcher.
We'll come back day after tomorrow between 12 and 3. I took the day off and waited. At 3 my phone rang "we're not coming". I was shocked.
I asked, "do you mean you're going to be late? I was curtly replied to "we're not coming at all".
When I calmed down, I was told to call CCHS back to reschedule with another service company, not the one I'd waited for.
Eight calls later, after telling my story half a dozen time, I got through to a supervisor. Who promised a call back the next day. I said "don't bother".
YOU'RE FIRED!!!
Time and time again I was hung up on, my call lost when transferred, no one treats me this badly.
Promised callbacks never happened.
DO NOT USE THIS COMPANY. DO NOT TAKE THEIR BOGUS OFFERS.
Caveat Emptor, hey buyer......beware.
- Fraudulent they refused to repair my ac
- Slow response by cross country
- Incompetantance from start to finish
Preferred solution: Full refund
NOT GOOD
- Your call center and the fact no one returns calls
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTERRIBLE !!!!!
- Nothing has been done in over a month
- Paying for a warranty yet living without working appliances
Preferred solution: Full refund
No company repair contractors
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Just a hunch, but it sounds like you knew ahead of buying the home warranty that your heat wasn’t working and couldn’t be repaired. You bought the policy in April and didn’t need the heat until fall, so that you had several months of coverage before filing the claim.
The technicians probably found electrical problems and shorted out components, which are time consuming and expensive to straighten out; and they can’t charge the home warranty for the time it actually requires. So they are expected to work on it for free, and as you know, Complete system replacement of the inside and outside the home components would be the best option (which is probably why you purchased the home warranty). The problem is that the contractors are on a mandatory budget in order to keep their work contract with the home warranty company. A system replacement (or any repair they charged over $200) would jeopardize their contract.
So they are expected to spend whatever time is necessary and donate all the components to try to fix the unfixable, without compensation. Meanwhile, their service company is running a high volume of these low-paying service requests for the home warranty companies. Your problem falls between the cracks and you get pushed further along for when they “have time” to spend on your mess. Please everyone, learn from this experience of this reviewer, and don’t buy a home warranty.
They aren’t going to do what you need and you will just get strung along, denied coverage of your claim, or hit with a lot of non-covered expenses.
You won’t be a priority for the technicians, because there is a lack of adequate payment and too much red tape for difficult situations. Coverage does not take the place of money.